IP Telephony relates to the deployment of voice, data and video services on a single, converged IP network. Traditional telephone systems, which are inflexible and expensive to maintain, are being replaced with IP Telephony systems and implemented by call centres and large corporate clients. IP Telephony is now available and a cost-effective option for small and medium sized businesses. Benefits include:

• No separate voice cabling
• No telephone system to purchase, lease and maintain
• Data, voice and video use the same network infrastructure
• Increased productivity by unifying all communications
• More manageable, efficient and cost-effective

The Cisco Smart Business Communications System, consiting of the UC520, UC540 and the UC560, combines voice and data on a single network, building a foundation for small businesses to improve operations and productivity. SBCS supports all of this on the same end to end network.
The Cisco Smart Business Communications System (SBCS) is designed to “unify,” or bring together, your phones and computers so you can deliver the following capabilities to your employees wherever they are:

• Communications: integrated voice, data, and video
• Single Number Reach
• Messaging: voicemail, email, instant messaging
• Basic call centre capability
• Common user experience: desktop, phone, mobility
• Audio conferencing and video calling
• Integration with business applications such as Microsoft Office, customer relationship management and third-party applications
• Presence: see others’ status and how to best reach them, via IP phone or a desktop client
  

When you deploy SBCS, your employees will have the same secure access to your network when they are away from the office that they have at their desks. SBCS allows your employees to do what they do best, even better.